Table of contents
LiveChat
Chatra
LiveAgent
Gorgias
Zendesk
Intercom
LiveChat
LiveChat is marketed as a multi-channel customer service platform. In addition to its website chat window, it supports Facebook, SMS, email, WhatsApp, and Apple Business Chat. Even more importantly, it is compatible with a wide variety of applications and the majority of e-commerce platforms.
Additionally, there are a number of other features that can be accessed, such as ticketing systems, alerts, chat routing and a sales goal tracker. As a result, this is the best live chat software for businesses that frequently deal with large numbers of customers and visitors.
LiveChat as a live chat solution is distinguished by its ability to add clickable buttons, quick responses, cards, and carousels to the chat window. This is a huge boon to customer satisfaction because it makes chats more interesting and useful for the visitors who use the site.
In terms of automation, LiveChat has some room for improvement. For chatbots, an additional app must be installed. ChatBot is a separate product from the same company that makes LiveChat, and it works seamlessly with the other product.
Chatra
Chatra is an all-in-one live chat solution for websites and e-commerce shops. Integrating commonly used channels such as email, messenger, and the company website streamlines and speeds up customer service.
Instant and automatic communication with website visitors can be achieved through Chatra’s trigger messages. Your support staff and customers will both benefit as a result of this.
The ability to target visitors on specific pages, such as product pages, where you can aid them in their decision-making process in real time and raise your conversion rates is another benefit..
Chatra’s integration with most major e-commerce platforms allows you to see what your visitors have put in their shopping carts. It’s your job to help them out when they have questions about sizing or shipping. A happy customer is a great opportunity to increase sales!
LiveAgent
We now have LiveAgent, another 360-degree live chat application, at our disposal. In addition to the ability to conduct live chats, there is an integrated call center and knowledge base builder in the package. Visitors and customers can use these additional features to get answers to common questions and track the progress of their support tickets without having to contact a member of the team.
Customization, video chat, and multilingual chat boxes are all available features of LiveAgent’s website chat software. Establish chat assignment rules to ensure that customers are served by the most knowledgeable agent possible.
In addition, proactive chat invitations are a novel feature. In the event that a visitor clicks on one of your pop-ups, a live chat agent will immediately engage them. It’s thanks to artificial intelligence that your LiveAgent agents will receive these proactive invitations when they are available to assist another customer.
As a result, LiveAgent integrates with a variety of different platforms in order to handle all customer service inquiries in one place.
Gorgias
A live chat service for online stores is what Gorgias is marketed as. It provides detailed information on sales and customer activity. Gorgias aims to increase sales and customer service at the same time by integrating ticket help desk software with live chat. The ability to update customer orders in real time while chatting with them is made possible through Shopify, Magento, and BigCommerce integrations.
Using Gorgias, you can chat with your friends and family on Facebook, Instagram, email, and SMS at the same time. Engaging in conversation with other users on Instagram and other social media platforms can help increase conversions even further.
Gorgias is a standout because of its low prices. Unlimited chat users are included in all plans, and the number of agents is not a factor in pricing.
For $75 per month, the Basic plan includes automated responses and self-service scenarios.
Zendesk
Zendesk Sell, a CRM tool for sales, and Zendesk, a live chat for customer service, were both developed by the same company. The AI and automation, ticketing, and reporting capabilities of Zendesk’s chat software make it ideal for growing businesses.
In order to ensure rapid response times, routing, collaboration, and knowledge management are all included.
All the information an agent needs to help customers can be found in a single Zendesk. Additionally, each of these platforms has an answer bot. Additionally, the bot can be programmed to follow different workflows for various customer types.
It also includes tools for using business chat software when it comes to reducing customer service load. Customers can set up a self-service help center, knowledge base, or community forum.
Intercom
Intercom is the primary live chat software used by the majority of SaaS companies. Along with live chat, the company offers chatbots, product tours, app integration (such as Google Meet meeting scheduling) and help desk tools. It also keeps a record of previous chats with a customer for use in future conversations.
It’s never been easier to automate real-time customer engagement with Intercom’s live chat service. There are a variety of ways to advertise, including banner ads, targeted outreach, and even outbound messages. There are many advantages to using in-app messages, including the ability to quickly announce new features or products.
It is possible to deliver help articles or pre-formatted answers to users who ask specific questions. As well as an automated support service, the chatbot provides visitors with a wide range of options. Improve the user experience by adding customer service features.