Email Marketing Tips, Softwares & Online Advertising Tutorials
Have you heard of The Emperor’s New Clothes? The story’s protagonist strutted around in the world’s finest garments. As you may recall, he was completely naked. The public perception of his appearance was vastly different from his perceived public front. Many businesses today are in the same boat. They believe their “super experiences” set them …
Continue reading “Your CX Strategy Should Focus on Customer Communication”
Making social media content is always fun, but it becomes tedious when you run out of ideas. But it happens to everyone, even long-time pros. The next time you find yourself stumped on what to post on social media, don’t worry. There are numerous options for social media marketing content. Here are a few. User-Generated …
Continue reading “How to Keep Your Social Media Content Engaging”
Unfortunate events occur such as flight delays, data breaches and negative press about companies. How you break bad news to customers can save or destroy the relationship. Here are some tips for navigating this delicate dance. Speak quickly and clearly Giving bad news to customers requires extra care. “Improper handling could worsen a situation,” said …
Email is a vital marketing tool for many companies. While a single email may go unnoticed due to busyness or neglect, sending too many will result in the message being ignored, marked as spam, or blocked. So what? Let your emails be brief and direct According to Wilderness Times founder Mike Miller, if the emails …
Instagram is a powerful marketing tool for ecommerce businesses. Instagram attracts a young audience that is increasingly willing to engage with brands and even buy products directly from Instagram. 90% of Instagram users follow a business, and two-thirds say Instagram allows them to interact with brands. While there are numerous post formats to try, these …
Social media is a wonderful thing. On Facebook, you can organize get-togethers with your friends. Instagram is a great platform for sharing road trip experiences with friends. It is possible to increase the visibility of your company on Twitter. The possibilities are virtually limitless. Unfortunately, when it comes to social media interactions, it’s easy to …
In a world where smartphones are ubiquitous and 76 percent of adults in advanced economies have access to unlimited information, it is no surprise that the future of marketing is online. A brand’s presence across multiple online and offline channels is essential for modern businesses. But many businesses aren’t taking advantage of it. Without cohesive …
Continue reading “Tips for eCommerce Multichannel Marketing”
It is a business tool that allows companies to hire amazing offshore staff at a low cost. You treat the staff like your own, except that the legal, back-office, and infrastructure are all taken care of. Businesses have been doing this since the 1960s. Outsourcing changes the foundation of employment norms. Offshoring, distributed workforce, call …
Happy customers buy more. They come back for more, write nice reviews, and refer you to their friends. If you’re one of the lucky online retailers who has seen sales increase over the last year, you probably have more than ever, which is great. But new customers bring new challenges. For example, your customer support …
Continue reading “How to Incite Customer Satisfaction with Self-Service Support”
A healthy business prioritizes customer service. Unfortunately, it’s often overlooked in favor of marketing, branding, sales, and innovation. But adding value to your customer service will benefit your company. 4 Tips to Improve Customer Service Your customer base determines your success. The best products in the world won’t matter unless your customers like them (and …
Continue reading “How to Maximize Your Customer Service Team”