{"id":470,"date":"2021-11-09T16:21:18","date_gmt":"2021-11-09T16:21:18","guid":{"rendered":"https:\/\/lite1.6.siitgo.com\/blog\/?p=470"},"modified":"2021-11-09T16:21:18","modified_gmt":"2021-11-09T16:21:18","slug":"focus-on-your-relationship-when-engaging-customers","status":"publish","type":"post","link":"https:\/\/lite1.6.siitgo.com\/blog\/index.php\/2021\/11\/09\/focus-on-your-relationship-when-engaging-customers\/","title":{"rendered":"Focus on Your Relationship When Engaging Customers"},"content":{"rendered":"<p><img src=\"https:\/\/i1.wp.com\/myventurepad.com\/wp-content\/uploads\/2017\/05\/customer_relations_main.jpg?fit=700%2C302\" alt=\"See the source image\" \/><\/p>\n<p>Imagine proposing on the first date. Or inviting them to meet your family? It&#8217;s out of order, but it&#8217;s often how we treat our customers.<\/p>\n<p>We deliver information and offers to our customers based on our relationship goals, not theirs. So treat customer marketing like a first date that turns into a long-term relationship.<\/p>\n<p>Unfortunately, marketing that \u201cinvades our customers&#8217; space\u201d rather than moving at their pace has long been a tradition.<\/p>\n<p>So, take a look at some steps you can always follow<\/p>\n<h4>Imagine You&#8217;re In A Relationship<\/h4>\n<p>We all know that a romantic relationship begins with a kiss. Marketing is the same. Beautiful things happen when we get to know our customers and their preferences.<\/p>\n<p>Let&#8217;s examine the roots of the \u201cmarketing to\u201d versus \u201chaving a relationship\u201d mentality that pervades many marketing organizations.<\/p>\n<p>Many deeply ingrained organizational behaviors contribute to this all-company mentality:<\/p>\n<ul>\n<li>Quota-driven procedures and timing<\/li>\n<li>Insufficient understanding of the customer journey and preferences<\/li>\n<li>Preference for stereotypes over realistic expectations-based profiles<\/li>\n<li>Siloed teams preventing information sharing for the customer<\/li>\n<\/ul>\n<p>Marketing tools, CRMs, automation gizmos and insta-apps are constantly bombarding (and blinding) departments with \u201ccustomer-focused\u201d technology.<\/p>\n<p>Then there&#8217;s the marketing jargon: target audiences, channels, personas, etc. Personalizing an email or tailoring content to a specific customer does not create a relationship.<\/p>\n<p>Instead, let&#8217;s look at the qualities that make our personal relationships successful.<\/p>\n<h4>Be at the Right Place at the Right Time<\/h4>\n<p>Our personal relationships show signs of greatness, mediocrity, or complete disconnection. Communication requires understanding what the other wants and when. It allows you to respond and change behavior.<\/p>\n<p>This also applies to your customer service. What do you do well? What isn&#8217;t working?<\/p>\n<p>Key customer indicators can track your teams&#8217; progress. A-ha moments and new marketing opportunities arise from distributing great business intelligence to departments at the right time. Insights and hidden gems to improve your success rate.<\/p>\n<p>We don&#8217;t always know if a relationship is just &#8220;hanging out&#8221; or a long-term partnership. Customers, too.<\/p>\n<p>Social media conversations in content marketing can be superficial. Engagement should extend from the initial click to liking, buying, and referring. It&#8217;s a long-term commitment that requires constant attention and focus.<\/p>\n<h4>Together, you can build a strong relationship<\/h4>\n<p>A great relationship is built on years of experience and trust.<\/p>\n<p>The same goes for customers. It&#8217;s up to the company to ensure teams are customer-focused.<\/p>\n<p>For example, marketing initiates customer engagement, but how does your company follow up and prepare for the relationship to blossom? Long-term loyalty comes from everyday interactions across your organization.<\/p>\n<p>Create memorable customer moments across the lifecycle by partnering internally. Align all departments to improve customer experience, from sales to operations, finance, and HR.<\/p>\n<p>It&#8217;s not about you or your company; it&#8217;s about your customers.<\/p>\n<h4>Show You&#8217;re Worth the Time and Money<\/h4>\n<p>It takes effort to keep a long-term relationship interesting and enjoyable for both parties. Autopiloting has negative consequences. Boredom, neglect, or unhappiness only makes other partners more appealing.<\/p>\n<p>In the same way, you should always strive to earn your customers&#8217; respect and loyalty. Or else they&#8217;ll be tempted. That is, love your customers every day, not just on special occasions.<\/p>\n<p>For example, measuring customer lifetime value (CLV) can help you optimize marketing activities both internally and externally. Identifying All-Star customers versus less engaged customers will help you focus. Building stronger bonds with loved ones helps you discover new ways to engage disinterested customers.<\/p>\n<h4>Ever after<\/h4>\n<p>You must work hard to earn your customers&#8217; loyalty. This will keep you in their hearts and minds, and they will keep coming back for more.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Imagine proposing on the first date. Or inviting them to meet your family? It&#8217;s out of order, but it&#8217;s often how we treat our customers. We deliver information and offers to our customers based on our relationship goals, not theirs. So treat customer marketing like a first date that turns into a long-term relationship. Unfortunately, &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/lite1.6.siitgo.com\/blog\/index.php\/2021\/11\/09\/focus-on-your-relationship-when-engaging-customers\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Focus on Your Relationship When Engaging Customers&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Focus on Your Relationship When Engaging Customers - Lite1.6 Blog<\/title>\n<meta name=\"description\" content=\"Imagine proposing on the first date. Or inviting them to meet your family? 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